r877 Privacy Policy

r877 is an online gambling platform built specifically for the Bangladesh market, offering cricket betting, live casino, slots, crash games, and more. We are committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy sets out the legal basis on which we process personal data, how we use it, who we may share it with, and the rights available to you as our user.

We process your data fairly, transparently, and in strict accordance with the principles of data protection. We do not sell your personal information to third parties for marketing purposes under any circumstances. Our platform is designed for players aged 21 and above only, and we take age verification and responsible gaming obligations seriously.

1. Information We Collect

To provide a secure, compliant, and personalised gaming experience, r877 collects certain categories of information from its users. Below we describe the types of data we collect and the circumstances in which we collect them.

Personal Information You Provide

When you register an account, make a deposit, or contact our support team, you may provide us with the following:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• bKash, Nagad, Rocket, or other mobile banking account details used for deposits and withdrawals
• Identity verification documents such as National ID (NID), passport, or driving licence when required for KYC compliance

Automatically Collected Data

When you access or use r877's platform, our systems automatically collect certain technical information, including:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, and clickstream data
• Game session data including bets placed, results, and account balance changes

2. How We Use Your Information

r877 uses your personal information solely to operate and improve our platform, and to ensure legal compliance. Specifically, we process your data to:

• Create and manage your r877 player account, including identity verification and age checks (21+ only)
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Communicate with you regarding your account, bonuses, promotions, and important service updates
• Detect and prevent fraudulent activity, money laundering, and other forms of misuse or abuse on the platform
• Fulfil responsible gaming obligations, including self-exclusion requests and deposit limit monitoring
• Analyse platform usage to improve website performance, game selection, and user experience

3. Payment Information and Financial Data

r877 supports a range of local Bangladeshi payment methods, including bKash, Nagad, Rocket, and Upay, as well as international card payments via Visa and Mastercard. When you make a deposit or request a withdrawal, we collect the transaction reference number, the sending account or card details you provide, and the timestamp and amount of each transaction.

Your financial data is used exclusively for the following purposes:

• Verifying and completing your deposit or withdrawal transaction
• Reconciling account balances and maintaining accurate financial records
• Detecting and investigating suspicious transactions in accordance with anti-money-laundering obligations

We do not store full card numbers or full mobile banking PINs on our servers. Sensitive payment credentials are tokenised and handled through secure payment processor channels. Transaction history is retained for a minimum of five years in compliance with standard financial record-keeping requirements.

4. Cookies and Tracking Technologies

r877 uses cookies and similar tracking technologies to improve the functionality and performance of our platform. Cookies are small text files stored on your device that allow us to recognise returning visitors, maintain session integrity, and understand how users navigate our site. You may manage or disable cookies through your browser settings, though doing so may affect certain features of the r877 platform.

Types of Cookies We Use

• Essential cookies — required for core platform functions such as login sessions, account access, and security checks
• Analytical cookies — help us understand user behaviour, popular games, and traffic patterns to improve the experience
• Preference cookies — store your language, display, and notification settings so the platform remembers your choices

We do not use third-party advertising cookies to track you across other websites for commercial profiling. Our use of cookies is strictly limited to operating and improving the r877 platform itself.

5. Sharing Your Information

r877 does not sell, rent, or trade your personal information to external parties. We may, however, share your data with carefully selected third-party partners under strict data-processing agreements when it is necessary to deliver our services or meet legal obligations. These parties include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to complete your financial transactions
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, and similar) — limited technical data required to run games and verify game fairness
• KYC and identity verification service providers — when we are required to verify your identity as part of our compliance process
• Law enforcement or regulatory authorities — when we are legally required to disclose personal data in response to a valid legal order or to protect against fraud, money laundering, or criminal activity

6. Data Retention

r877 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, financial, and regulatory obligations. In most cases, account data and transaction history are retained for a minimum of five years following account closure, in accordance with standard financial and anti-money-laundering record-keeping requirements.

If you request the closure of your account, we will delete or anonymise your personal data where we are not legally required to retain it. Any data that we are legally obliged to keep will be stored securely and used only for the specific compliance purpose for which it is retained, and will not be used for any other processing activity.

7. Data Security

The security of your personal data is a top priority at r877. We implement a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our platform uses industry-standard security technology and practices appropriate to the sensitivity of the data we hold.

Our security infrastructure includes, but is not limited to, the following measures:

• SSL (Secure Socket Layer) encryption across all data transmission between your device and our servers
• Secure, access-controlled server environments with regular security audits and vulnerability assessments
• Strict internal access controls ensuring that only authorised r877 personnel can access user personal data, on a need-to-know basis

8. Your Rights as a User

As an r877user, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please contact us using the email address provided in the Contact Us section below:

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may request that inaccurate or incomplete data be corrected
• Right to erasure — you may request deletion of your personal data where we are not legally required to retain it
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• Right to object — you may object to the processing of your data for direct marketing or other purposes where we rely on legitimate interests

We will respond to all data rights requests within a reasonable timeframe. In cases where we are unable to fulfil a request due to legal obligations, we will explain the reasons clearly and in writing.

9. Third-Party Links and External Platforms

The r877 platform may display references to or integrations with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we take care to work only with reputable, established providers, r877 is not responsible for the privacy practices of these third-party platforms. Each provider operates under its own data processing terms, and we encourage you to review their respective privacy policies if you have concerns about how they handle data related to your gaming sessions.

10. Age Restriction and Minor Protection

r877 is strictly an adults-only platform. Our services are available exclusively to players who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to any individual under the age of 21. During the registration process, all users are required to confirm their age, and we reserve the right to request identity verification documents at any time to confirm compliance with this age restriction.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our records. If you believe that a minor may have accessed or registered on our platform, please contact us immediately at the email address in the Contact Us section below so that we can investigate and act accordingly.

11. Changes to This Privacy Policy

r877 reserves the right to update or amend this Privacy Policy at any time, in response to changes in applicable law, regulatory requirements, or our business practices. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our platform.

Your continued use of the r877 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your data. The most current version of this policy is always the version published on this page.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way r877 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to responding to all enquiries promptly and transparently.